Delivery Policy
Delivery Policy
1. Overview
At Infected, we are committed to delivering your order in a timely and efficient manner. This Delivery Policy outlines the terms and conditions related to the shipment and delivery of your purchases from our website.
2. Shipping Destinations
2.1 Domestic Shipping
We offer shipping to all addresses within [your country]. Please ensure that your shipping address is accurate to avoid any delays.
2.2 International Shipping
We also ship to selected international destinations. Please note that international shipping rates and delivery times may vary depending on the destination country.
3. Shipping Methods and Costs
3.1 Shipping Methods
We offer several shipping methods to meet your needs. The available options will be displayed at checkout, and you can select your preferred method based on the delivery speed and cost.
3.2 Shipping Costs
Shipping costs are calculated based on the weight of the items, the shipping method selected, and the destination address. The total shipping cost will be displayed at checkout before you complete your purchase.
4. Order Processing Time
4.1 Processing Time
- Orders are processed within 25 business days (excluding weekends and holidays) from the date of purchase.
- Once your order has been processed, you will receive a confirmation email with your order details and tracking information.
4.2 Delays
While we strive to process all orders promptly, processing times may be extended during peak periods or due to unforeseen circumstances. We will notify you of any significant delays.
5. Delivery Timeframes
5.1 Estimated Delivery Times
The estimated delivery times are as follows:
- Standard Shipping: 7 to 14 business days
- Express Shipping: 2 to 5 business days
- International Shipping:12 to 30 business days
Please note that these are estimated delivery times and may vary based on the destination and shipping method chosen.
5.2 Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status and location of your shipment through our carrier’s website.
6. Delivery Issues
6.1 Incorrect Address
If you provide an incorrect or incomplete address, we are not responsible for the delay or non-delivery of your order. Please double-check your shipping address before finalizing your purchase.
6.2 Lost or Stolen Packages
Infected is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
6.3 Damaged Packages
If your order arrives damaged, please contact our customer service immediately at support@infected.com with your order number and photos of the damaged item(s). We will work with you to resolve the issue.
7. Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. Please check with your country’s customs office to determine these additional costs before making a purchase.
8. Contact Information
If you have any questions or concerns about our Delivery Policy, please contact us at:
Email: support@infectedom.com
Phone: +96877078882
Address: Oman - Muscat - Al Mawalih South
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This policy is designed to ensure clear communication about the shipping and delivery process for our customers. Please review and modify it to fit your specific business needs and consult with a legal professional to ensure compliance with applicable laws and regulations.
1. Overview
At Infected, we are committed to delivering your order in a timely and efficient manner. This Delivery Policy outlines the terms and conditions related to the shipment and delivery of your purchases from our website.
2. Shipping Destinations
2.1 Domestic Shipping
We offer shipping to all addresses within [your country]. Please ensure that your shipping address is accurate to avoid any delays.
2.2 International Shipping
We also ship to selected international destinations. Please note that international shipping rates and delivery times may vary depending on the destination country.
3. Shipping Methods and Costs
3.1 Shipping Methods
We offer several shipping methods to meet your needs. The available options will be displayed at checkout, and you can select your preferred method based on the delivery speed and cost.
3.2 Shipping Costs
Shipping costs are calculated based on the weight of the items, the shipping method selected, and the destination address. The total shipping cost will be displayed at checkout before you complete your purchase.
4. Order Processing Time
4.1 Processing Time
- Orders are processed within 25 business days (excluding weekends and holidays) from the date of purchase.
- Once your order has been processed, you will receive a confirmation email with your order details and tracking information.
4.2 Delays
While we strive to process all orders promptly, processing times may be extended during peak periods or due to unforeseen circumstances. We will notify you of any significant delays.
5. Delivery Timeframes
5.1 Estimated Delivery Times
The estimated delivery times are as follows:
- Standard Shipping: 7 to 14 business days
- Express Shipping: 2 to 5 business days
- International Shipping:12 to 30 business days
Please note that these are estimated delivery times and may vary based on the destination and shipping method chosen.
5.2 Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status and location of your shipment through our carrier’s website.
6. Delivery Issues
6.1 Incorrect Address
If you provide an incorrect or incomplete address, we are not responsible for the delay or non-delivery of your order. Please double-check your shipping address before finalizing your purchase.
6.2 Lost or Stolen Packages
Infected is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
6.3 Damaged Packages
If your order arrives damaged, please contact our customer service immediately at support@infected.com with your order number and photos of the damaged item(s). We will work with you to resolve the issue.
7. Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. Please check with your country’s customs office to determine these additional costs before making a purchase.
8. Contact Information
If you have any questions or concerns about our Delivery Policy, please contact us at:
Email: support@infectedom.com
Phone: +96877078882
Address: Oman - Muscat - Al Mawalih South
---
This policy is designed to ensure clear communication about the shipping and delivery process for our customers. Please review and modify it to fit your specific business needs and consult with a legal professional to ensure compliance with applicable laws and regulations.