Refunds and Returns
Refunds and Returns Policy
1. Overview
At Infected, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a comprehensive refunds and returns policy as outlined below.
2. Returns
2.1 Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
- In the original packaging.
- Returned within [number] days of the delivery date.
2.2 Non-Returnable Items**
The following items are non-returnable:
- Gift cards.
- Personalized or custom-made items.
- Items marked as final sale.
3. Return Process
3.1 Initiating a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at returns@infected.com to obtain a Return Merchandise Authorization (RMA) number.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return is approved, you will receive an RMA number and detailed instructions on how to return the item(s).
3.2 Shipping Your Return
- Pack the item(s) securely in the original packaging, including all tags, accessories, and documentation.
- Include the RMA number and a copy of the original invoice inside the package.
- Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
4.1 Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- If rejected, we will notify you via email with the reason for the rejection and discuss further steps.
4.2 Partial Refunds
Partial refunds may be granted in certain situations, including but not limited to:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Exchanges
5.1 Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at returns@infected.com with details and evidence of the defect or damage.
5.2 Exchange Process
To exchange an item, follow the same steps as initiating a return. Upon approval, we will process the exchange and ship the replacement item to you.
6. Shipping Costs
6.1 Return Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
6.2 Exchange Shipping Costs
- We will cover the shipping costs for sending the replacement item to you if the exchange is due to a defective or damaged item caused by our team.
7. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Email: returns@infectedom.com
Phone: +96877078882
Address: Oman - Muscat - Al Mawalih Al Janubiyah
---
This policy is designed to ensure a transparent and hassle-free return and refund process for our customers. Please make sure to review and modify this policy to fit your specific business needs and consult with a legal professional to ensure compliance with applicable laws and regulations.
______________________________________________________________
1. Overview
At Infected, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a comprehensive refunds and returns policy as outlined below.
2. Returns
2.1 Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
- In the original packaging.
- Returned within [number] days of the delivery date.
2.2 Non-Returnable Items**
The following items are non-returnable:
- Gift cards.
- Personalized or custom-made items.
- Items marked as final sale.
3. Return Process
3.1 Initiating a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at returns@infected.com to obtain a Return Merchandise Authorization (RMA) number.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return is approved, you will receive an RMA number and detailed instructions on how to return the item(s).
3.2 Shipping Your Return
- Pack the item(s) securely in the original packaging, including all tags, accessories, and documentation.
- Include the RMA number and a copy of the original invoice inside the package.
- Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
4.1 Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- If rejected, we will notify you via email with the reason for the rejection and discuss further steps.
4.2 Partial Refunds
Partial refunds may be granted in certain situations, including but not limited to:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Exchanges
5.1 Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at returns@infected.com with details and evidence of the defect or damage.
5.2 Exchange Process
To exchange an item, follow the same steps as initiating a return. Upon approval, we will process the exchange and ship the replacement item to you.
6. Shipping Costs
6.1 Return Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
6.2 Exchange Shipping Costs
- We will cover the shipping costs for sending the replacement item to you if the exchange is due to a defective or damaged item caused by our team.
7. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Email: returns@infectedom.com
Phone: +96877078882
Address: Oman - Muscat - Al Mawalih Al Janubiyah
---
This policy is designed to ensure a transparent and hassle-free return and refund process for our customers. Please make sure to review and modify this policy to fit your specific business needs and consult with a legal professional to ensure compliance with applicable laws and regulations.
______________________________________________________________